I had a 100% excellent review for Jenna. She helped me all the way thru from step one to being very patient, and very helpful. I will and already have recommended BUCHANAN TO ANYONE WHO MAY THINK CREDIT, OR NO HOPE FOR SOMETHING NICE. EVERYONE THAT DAY WAS SO KIND, CARING AND VERY UNDERSTANDING, AND WORKED WITH ME. I AM A VERY HAPPY CLIENT AND SPREADING THE WORD.

I had a great stress free and helpful experience buying my first car with my sales consultant Kristie and I highly recommend them

We had a great experience at the Buchanan Kia Dealership. Everyone was very friendly, especially Nathan who went on our test drive and was our main contact. Nathan was very knowledgeable about Kia Carnival and answered all of our questions. He wasn't too pushy and worked with us once we decided what car we wanted. Even the financial process was easy. We would highly recommend this dealership over the Owings Mills Dealership. The Buchanan Kia building was going through some renovations when we were there, but the staff makes up for the appearance of the building.

Bernadette and Tom were amazing. The communication with Bernadette during the day was great, she was on top of every detail and question that I had. She helped me to find the right car for me and Tom was great explaining the loan and helping me to get my payment under my budget. I would trust them to buy more cars in the future for sure.

100% recommend, salesmen Tyron displayed awesome customer service , prices are great and the process was easy and went fast.

The team was amazing! I knew my budget knew what I wanted and they made it happen! From start to finish in and out within 4 hours, including the test drive, paperwork and demonstration of all the features of my new vehicle. My sales lady Jenna if I could give her more then 5 stars I would! Highly recommend!

Henry was a very pleasant salesman. I really liked his personality. He explained everything really well.

Read at DealerRater

I bought a 2021 crosstrek from here brand new after totalling my 2019. Its pretty much been a dud and I've had to take it back 5 times due to camshaft issues that were thankfully covered under my warranty after the 3rd time. Im currently getting my engine replaced at 117k miles, and I havent been told the exact reason why but im fairly certain it's whatever issues I was having before. Subaru as been wonderful in footing the cost of my new engine, and the staff is so friendly and welcoming. They've had my car for 3 weeks now though ... Read More

Full review text opened.

Google - May 10, 2026

I bought a 2021 crosstrek from here brand new after totalling my 2019. Its pretty much been a dud and I've had to take it back 5 times due to camshaft issues that were thankfully covered under my warranty after the 3rd time. Im currently getting my engine replaced at 117k miles, and I havent been told the exact reason why but im fairly certain it's whatever issues I was having before. Subaru as been wonderful in footing the cost of my new engine, and the staff is so friendly and welcoming. They've had my car for 3 weeks now though due to being sent the wrong engine. I just unfortunately got a Covid car that ended up almost being a lemon.

I was impressed with the caring attitude of the service desk. They explained each step of the process to ensure that I was informed. Stephanie and Ivan represented the best professionalism during the time period that my Chevy Silverado truck was being serviced.

I had a 100% excellent review for Jenna. She helped me all the way thru from step one to being very patient, and very helpful. I will and already have recommended BUCHANAN TO ANYONE WHO MAY THINK CREDIT, OR NO HOPE FOR SOMETHING NICE. EVERYONE THAT DAY WAS SO KIND, CARING AND VERY UNDERSTANDING, AND WORKED WITH ME. I AM A VERY HAPPY CLIENT AND SPREADING THE WORD.

I had a great stress free and helpful experience buying my first car with my sales consultant Kristie and I highly recommend them

We had a great experience at the Buchanan Kia Dealership. Everyone was very friendly, especially Nathan who went on our test drive and was our main contact. Nathan was very knowledgeable about Kia Carnival and answered all of our questions. He wasn't too pushy and worked with us once we decided what car we wanted. Even the financial process was easy. We would highly recommend this dealership over the Owings Mills Dealership. The Buchanan Kia building was going through some renovations when we were there, but the staff makes up for the appearance of the building.

Bernadette and Tom were amazing. The communication with Bernadette during the day was great, she was on top of every detail and question that I had. She helped me to find the right car for me and Tom was great explaining the loan and helping me to get my payment under my budget. I would trust them to buy more cars in the future for sure.

100% recommend, salesmen Tyron displayed awesome customer service , prices are great and the process was easy and went fast.

The team was amazing! I knew my budget knew what I wanted and they made it happen! From start to finish in and out within 4 hours, including the test drive, paperwork and demonstration of all the features of my new vehicle. My sales lady Jenna if I could give her more then 5 stars I would! Highly recommend!

Henry was a very pleasant salesman. I really liked his personality. He explained everything really well.

Read at DealerRater

I bought a 2021 crosstrek from here brand new after totalling my 2019. Its pretty much been a dud and I've had to take it back 5 times due to camshaft issues that were thankfully covered under my warranty after the 3rd time. Im currently getting my engine replaced at 117k miles, and I havent been told the exact reason why but im fairly certain it's whatever issues I was having before. Subaru as been wonderful in footing the cost of my new engine, and the staff is so friendly and welcoming. They've had my car for 3 weeks now though ... Read More

Full review text opened.

Google - May 10, 2026

I bought a 2021 crosstrek from here brand new after totalling my 2019. Its pretty much been a dud and I've had to take it back 5 times due to camshaft issues that were thankfully covered under my warranty after the 3rd time. Im currently getting my engine replaced at 117k miles, and I havent been told the exact reason why but im fairly certain it's whatever issues I was having before. Subaru as been wonderful in footing the cost of my new engine, and the staff is so friendly and welcoming. They've had my car for 3 weeks now though due to being sent the wrong engine. I just unfortunately got a Covid car that ended up almost being a lemon.

I was impressed with the caring attitude of the service desk. They explained each step of the process to ensure that I was informed. Stephanie and Ivan represented the best professionalism during the time period that my Chevy Silverado truck was being serviced.

I had a 100% excellent review for Jenna. She helped me all the way thru from step one to being very patient, and very helpful. I will and already have recommended BUCHANAN TO ANYONE WHO MAY THINK CREDIT, OR NO HOPE FOR SOMETHING NICE. EVERYONE THAT DAY WAS SO KIND, CARING AND VERY UNDERSTANDING, AND WORKED WITH ME. I AM A VERY HAPPY CLIENT AND SPREADING THE WORD.

I had a great stress free and helpful experience buying my first car with my sales consultant Kristie and I highly recommend them

We had a great experience at the Buchanan Kia Dealership. Everyone was very friendly, especially Nathan who went on our test drive and was our main contact. Nathan was very knowledgeable about Kia Carnival and answered all of our questions. He wasn't too pushy and worked with us once we decided what car we wanted. Even the financial process was easy. We would highly recommend this dealership over the Owings Mills Dealership. The Buchanan Kia building was going through some renovations when we were there, but the staff makes up for the appearance of the building.

Bernadette and Tom were amazing. The communication with Bernadette during the day was great, she was on top of every detail and question that I had. She helped me to find the right car for me and Tom was great explaining the loan and helping me to get my payment under my budget. I would trust them to buy more cars in the future for sure.

100% recommend, salesmen Tyron displayed awesome customer service , prices are great and the process was easy and went fast.

The team was amazing! I knew my budget knew what I wanted and they made it happen! From start to finish in and out within 4 hours, including the test drive, paperwork and demonstration of all the features of my new vehicle. My sales lady Jenna if I could give her more then 5 stars I would! Highly recommend!

Henry was a very pleasant salesman. I really liked his personality. He explained everything really well.

Read at DealerRater

I bought a 2021 crosstrek from here brand new after totalling my 2019. Its pretty much been a dud and I've had to take it back 5 times due to camshaft issues that were thankfully covered under my warranty after the 3rd time. Im currently getting my engine replaced at 117k miles, and I havent been told the exact reason why but im fairly certain it's whatever issues I was having before. Subaru as been wonderful in footing the cost of my new engine, and the staff is so friendly and welcoming. They've had my car for 3 weeks now though ... Read More

Full review text opened.

Google - May 10, 2026

I bought a 2021 crosstrek from here brand new after totalling my 2019. Its pretty much been a dud and I've had to take it back 5 times due to camshaft issues that were thankfully covered under my warranty after the 3rd time. Im currently getting my engine replaced at 117k miles, and I havent been told the exact reason why but im fairly certain it's whatever issues I was having before. Subaru as been wonderful in footing the cost of my new engine, and the staff is so friendly and welcoming. They've had my car for 3 weeks now though due to being sent the wrong engine. I just unfortunately got a Covid car that ended up almost being a lemon.

I was impressed with the caring attitude of the service desk. They explained each step of the process to ensure that I was informed. Stephanie and Ivan represented the best professionalism during the time period that my Chevy Silverado truck was being serviced.

I had a 100% excellent review for Jenna. She helped me all the way thru from step one to being very patient, and very helpful. I will and already have recommended BUCHANAN TO ANYONE WHO MAY THINK CREDIT, OR NO HOPE FOR SOMETHING NICE. EVERYONE THAT DAY WAS SO KIND, CARING AND VERY UNDERSTANDING, AND WORKED WITH ME. I AM A VERY HAPPY CLIENT AND SPREADING THE WORD.

I had a great stress free and helpful experience buying my first car with my sales consultant Kristie and I highly recommend them

We had a great experience at the Buchanan Kia Dealership. Everyone was very friendly, especially Nathan who went on our test drive and was our main contact. Nathan was very knowledgeable about Kia Carnival and answered all of our questions. He wasn't too pushy and worked with us once we decided what car we wanted. Even the financial process was easy. We would highly recommend this dealership over the Owings Mills Dealership. The Buchanan Kia building was going through some renovations when we were there, but the staff makes up for the appearance of the building.

Bernadette and Tom were amazing. The communication with Bernadette during the day was great, she was on top of every detail and question that I had. She helped me to find the right car for me and Tom was great explaining the loan and helping me to get my payment under my budget. I would trust them to buy more cars in the future for sure.

100% recommend, salesmen Tyron displayed awesome customer service , prices are great and the process was easy and went fast.

The team was amazing! I knew my budget knew what I wanted and they made it happen! From start to finish in and out within 4 hours, including the test drive, paperwork and demonstration of all the features of my new vehicle. My sales lady Jenna if I could give her more then 5 stars I would! Highly recommend!

Henry was a very pleasant salesman. I really liked his personality. He explained everything really well.

Read at DealerRater

I bought a 2021 crosstrek from here brand new after totalling my 2019. Its pretty much been a dud and I've had to take it back 5 times due to camshaft issues that were thankfully covered under my warranty after the 3rd time. Im currently getting my engine replaced at 117k miles, and I havent been told the exact reason why but im fairly certain it's whatever issues I was having before. Subaru as been wonderful in footing the cost of my new engine, and the staff is so friendly and welcoming. They've had my car for 3 weeks now though ... Read More

Full review text opened.

Google - May 10, 2026

I bought a 2021 crosstrek from here brand new after totalling my 2019. Its pretty much been a dud and I've had to take it back 5 times due to camshaft issues that were thankfully covered under my warranty after the 3rd time. Im currently getting my engine replaced at 117k miles, and I havent been told the exact reason why but im fairly certain it's whatever issues I was having before. Subaru as been wonderful in footing the cost of my new engine, and the staff is so friendly and welcoming. They've had my car for 3 weeks now though due to being sent the wrong engine. I just unfortunately got a Covid car that ended up almost being a lemon.

I was impressed with the caring attitude of the service desk. They explained each step of the process to ensure that I was informed. Stephanie and Ivan represented the best professionalism during the time period that my Chevy Silverado truck was being serviced.